HCIA-CC-IHCCA Introducing Huawei Contact Center Administration Training

الوصف

Objectives

On completion of this program, the participants will be able to:

  •  After completing this course, master the operation of call center skillfully.

Training Contents

HCIA-CC-IHCCA Introducing Huawei Contact Center Administration Training

  •  HCIA-CC-IHCCA Introducing Huawei Contact Center Administration Training
    •  eSpace CC Solution Introduction
    •  eSpace CC Installation and Deployment
    •  eSpace CC Gateway Service Commissioning
    •  eSpace CC Agent Service Commissioning and Call Allocation and Routing Policies
    •  eSpace CC Voice IVR Service Commissioning
    •  eSpace CC Report Service Commissioning
    •  eSpace CC Monitoring and Inspection Service Commissioning
    •  eSpace CC Routine Operations
    •  eSpace CC System Maintenance