The ABC’s of Supervising Others

category : Supervisors and Managers

The ABC’s of Supervising Others

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

 

Workshop topics:

  • Help clarify roles and responsibilities of the new job
  • Adjust to the new role with confidence and an assurance you can handle the position
  • Develop your communication skills in listening, asking questions, and giving feedback to employees
  • Develop a technique for making sure you give employees instructions that are clear and understood
  • Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness
  • Recognize the importance of being visible and available to employees
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

 

What Will Cover

  • Introductions, Objectives, Agenda
  • Pre-assignment discussion
  • Getting started as a new boss
  • Understanding your responsibilities
  • Setting goals
  • Identifying priorities
  • Communication skills you need
  • Advanced communication skills
  • Giving feedback
  • Giving orders, requests, and suggestions
  • Mistakes to avoid
  • Dealing with difficult employees
  • Managing conflict