Employee Dispute Resolution: Mediation through Peer Review

category : Human Resources Course

Employee Dispute Resolution: Mediation through Peer Review

 

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

 

Workshop topics:

  • What the Peer Review process is
  • How employees file grievances and how management should respond
  • How a facilitator and a panel is chosen
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  • What responsibilities and powers a panel should have
  • Questioning techniques
  • Why peer review panels fail and how to avoid those pitfalls

 

Workshop Outline

  • What is Peer Review?
  • Initiating the Process
  • Setting up the Peer Review Panel
  • Questioning Techniques
  • Overview of the Peer Review process: pre meeting, hearing, and decision meeting
  • Walkthrough of a sample panel, with case files
  • Why does the process fail?
  • How can we ensure the process succeeds?