Directed To:
All workers in the field of service affairs.
Occupants of supervisory positions in all positions
Providing and developing the participant with knowledge, skills and behaviors in the field of service, developing distinguished service performance and achieving customer satisfaction.

Course Content

  • 9 Lessons
  • Start Date : 2023-01-10
  • End Date : 2023-03-31
1. The importance of performing outstanding customer service
2. The concept of distinguished service
3. Distinguished Service Characteristics
4. Elements of distinguished service
5. Introductions and terms of excellent service
6. Distinguished areas, methods and methods of work
7. Innovative thinking, problem solving and service expertise
8. Communication skills
9. Interpersonal skills and building customer loyalty