Description
Directed To:
Executive secretaries, office managers and their assistants
supervisors and candidates to fill these positions in the future.
Program Targets:
That each participant at the end of the program can identify:
The aspects of secretarial functions related to the activity of public relations
and dealing with the external environment of the institution.
Individual differences between individuals dealing with the institution and ways
of dealing with it.
Reception and dealing skills within the scope of work and with colleagues.
Practical cases and exercises on reception as a ruling skill for the successful secretary.
Course Content
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18 Lessons
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Start Date : 2022-12-31
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End Date : 2023-02-28
| 1. Public relations and its connection to secretarial functions |
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| 2. What are the goals of public relations? |
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| 3. The various parties dealing with the institution |
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| 4. The different parties of the dealers |
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| 5. Individual differences |
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| 6. reasons for individual differences |
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| 7. personality and individual differences |
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| 8. Practical situations |
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| 9. Practical ability, skills or humanitarian inclination |
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| 10. Practical training compliments colleagues .. and embarrassment of the employee |
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| 11. The case of the operation of the doctor .. and the pilot |
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| 12. Appointment and interview skills |
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| 13. Procedures and etiquette for receiving visitors |
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| 14. A very urgent and confidential operation |
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| 15. case of death |
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| 16. An important meeting process status |
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| 17. Case press news operation |
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| 18. Pause with oneself |
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