Directed To:

Executive secretaries, office managers and their assistants
 supervisors and candidates to fill these positions in the future.
Program Targets:
That each participant at the end of the program can identify:
The aspects of secretarial functions related to the activity of public relations
 and dealing with the external environment of the institution.
Individual differences between individuals dealing with the institution and ways
 of dealing with it.
Reception and dealing skills within the scope of work and with colleagues.
Practical cases and exercises on reception as a ruling skill for the successful secretary.

Course Content

  • 18 Lessons
  • Start Date : 2022-12-31
  • End Date : 2023-02-28
1. Public relations and its connection to secretarial functions
2. What are the goals of public relations?
3. The various parties dealing with the institution
4. The different parties of the dealers
5. Individual differences
6. reasons for individual differences
7. personality and individual differences
8. Practical situations
9. Practical ability, skills or humanitarian inclination
10. Practical training compliments colleagues .. and embarrassment of the employee
11. The case of the operation of the doctor .. and the pilot
12. Appointment and interview skills
13. Procedures and etiquette for receiving visitors
14. A very urgent and confidential operation
15. case of death
16. An important meeting process status
17. Case press news operation
18. Pause with oneself