Directed To:

Senior management, leaders and managers.

Program To:

By the end of the program, the participant will be able to:

Identify the foundations and types of effective communication
 and practice it in a scientific and practical way.

The use of communications in dealing with individuals
 at different administrative levels.

Directing and leading the affiliate work teams
 through clear and practical communication.

Identify patterns of human behavior
 and how to deal with each pattern.

Course Content

  • 17 Lessons
  • Start Date : 2023-02-28
  • End Date : 2023-03-31
1. Concepts and basics of communication
2. Elements affecting the components of the communication process
3. Communication (types - means - obstacles)
4. Exercise: How do you see yourself?
5. Exercise: How do you respond to others
6. Positive and negative behaviors of work teams
7. Factors that contribute to the success of work teams
8. إعطاء التعليمات والأوامر للعاملين
9. Effective speaking skills
10. body language
11. non-verbal expressions
12. Do you talk? Talk nicely.... "I'm upset."
13. The art of asking questions
14. The effectiveness of human behavior patterns
15. Managing conflicts within work teams
16. تحليل العلاقات التبادلية
17. Discussions to improve the performance of those dealing with others